Using the Net Promoter Score to measure loyalty in professional service firms

2 June 2020
Author: Anonym
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

9 April 2020
Author: Anonym
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In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

30 August 2019
Author: Anonym
Number of views: 138
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Benefits of a structured client feedback programme

Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.

5 Minute Read

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Using the Net Promoter Score to measure loyalty in professional service firms

When is a web survey appropriate?

Benefits of a structured client feedback programme

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