Acuigen recently signed up to the MRS Net Zero Pledge to show our commitment to becoming a more sustainable business.
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.
 5 Minute Read
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Acuigen has been certified as Disability Confident. Find out what this means and how it helps support an inclusive and diverse workplace.
2 Minute Read
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
3 Minute Read
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Acuigen is listed again as one of the UK's Department for International Trade Export Champions 2024 - 2025
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The team are delighted to win the - 'Market Research Firm of the Year' category at the Corporate Livewire Global Awards.
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Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm.
5 Minute Read
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This case study describes how Acuigen supported our client to embed client insight and feedback into their culture, enabling the firm to align the needs of their clients to future business priorities.
5 Minute Read
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In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.
7 Minute Read
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
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