Impact & Insight: Blank Rome’s journey to institutionalize client listening - a practical, senior‑level discussion on what it really takes to embed client listening at scale.
Nearly two years after first discussing Blank Rome’s ambition to institutionalise client listening, this follow‑up webinar offers a rare opportunity to hear how that programme has translated into real impact. Mitch Sterling, Chief Marketing and Business Development Officer at Blank Rome, will share candid reflections on adoption, attorney engagement, and how client listening continues to evolve as a firm‑wide capability.
Who should attend
This webinar is particularly relevant for:
- Law firm CMOs, CBDOs and marketing leaders
- Business development and client experience leaders
- Practice and sector leaders involved in client relationship strategy
- Anyone responsible for embedding client insight at scale within a professional services firm
Details
Date: 12pm - 1pm (ET), 5pm - 6pm (GMT), Tuesday 19 May 2026
Venue: Online
Enquires
Nathan Newall (nathan.newall@acuigen.com, +44 1234 759800)