Terms and Conditions of Use

In these Terms and Conditions the terms Acuigen, we, our, or us refer to Acuigen Limited (Company Registered in England and Wales under no. 2822726).  Our website URL’s are www.acuigen.com and www.customserve.com  (the Website) and this term refers to either or both of the URLs.

1.         Acceptance of Terms
1.1        By accessing the Website you agree to be bound by these Terms and Conditions and accept our Privacy statement set out elsewhere on the Website.  If you do not accept these terms you should not use the services offered on the Website and should leave immediately.
1.2        You agree that you will not use the Website for any illegal purpose or in any way that may impair the performance, corrupt the content or otherwise reduce the functionality of the Website.  You also agree not to attempt to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
1.3        You agree to be fully responsible for any claim for loss or damage including legal fees incurred by us arising from any infringements of the Terms and Conditions of use of this Website.

2.         Modification
2.1        We reserve the right to change these Website terms without notice.  The new terms will be posted upon the Website and your continued use of the Website will be considered acceptance of them.  You are advised to check the Website terms regularly.
2.2        We may at any time modify or remove any part of the Website without warning or incurring liability as a result of such action.

3.         Copyright
3.1        All intellectual property rights of Acuigen and intellectual property rights relating to the Website are and remain those of the Acuigen.  This includes trademarks, trade names, patents, registered design and copyright including any intellectual property rights derived from the design or functioning of the Website.  The Website also displays logos and trade marks of some of Acuigen’s client's logo and trademarks are acknowledged.   Please also refer to our general information page. 
3.2        In using the Website you agree to respect the intellectual property rights of Acuigen.  You will not copy, download, transmit, reproduce, print or exploit for commercial purposes any material contained within the Website, except where elements of the website are specifically designed for commercial use and you are a customer with permission to download information from the Website.

4.         Disclaimer and Limitation of Liability
4.1        The Website provides general information about our services.  It does not constitute individual advice as we are not aware of your circumstances or of your intended use of the Website.  You should not rely wholly upon the Website or any information contained in it in relation to making any business decision.
4.2        The information contained on the Website is provided on an as is basis with no warranty expressed or implied relating to the accuracy, fitness for purpose, compatibility or security of any elements of the Website.
4.3        Acuigen will not be liable to you for any direct, indirect, special or consequential damages including loss of business, revenue, profits, data or anticipated savings in relation to your use of the Website, save as provided by clause 4.4.
4.4        Nothing in these Terms and Conditions will limit your statutory rights as a consumer. Nor will they in any way exclude or limit our liability to you for death or personal injury resulting from our negligence.

5.         Third Parties
The Website may contain hyperlinks to websites operated by other parties.  We do not control such websites and take no responsibility for their content.  The inclusion of hyperlinks to such websites does not imply any endorsement of views or information contained on such websites.

6.         Invalidity
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

7.         Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy found on this Website.

8.         Data Protection
Data Protection laws in Europe govern the processing of personal data (information relating to living individuals).  If you are authorised to access personal data upon the Website you may only do so if:
You are authorised to use such data as required by Data Protection standards in the European Economic Area, and
You use such data solely for the purpose for which it was obtained.

9.         Governing Law
9.1        This Website is controlled and operated by Acuigen located in England.  The contract in relation to your use of the Website shall be governed by and interpreted in accordance with English law and English Courts shall have jurisdiction to resolve any disputes.
9.2        If you access this Website from locations outside of England and Wales, you do so on your own initiative and you are responsible for compliance with local laws which may apply.
9.3        Acuigen operate from the address shown on the contact us page.

Updated:  10 June 2017, English