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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
In this blog we consider the web survey and when it is appropriate to use.
3 Minute Read
Successful client feedback programmes enable professional services firms to make informed business decisions based upon comprehensive client opinion.
5 Minute Read
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