Would you make a business decision purely based on a hunch? I expect the answer would be a unanimous no – not without first researching the subject matter, or gaining feedback from people with previous experience. Like most of us, we want the comfort of knowing that the decisions we make are based on the firm foundations of hard facts, so the risks are minimised and we know that we are driving our business in the right direction for client satisfaction, repeat business and profitability. We have spent years helping firms such as yours do exactly that. Firms such as Dell, BMW, American Express, Whitbread, Natwest and other blue chip companies. Over the past 10 years we have specialised in working with law firms; helping them listen to their clients to optimise service delivery and to excel in their business.
By using different interview methods tailored to meet your clients’ needs which can be face to face in person interviews, executive telephone interviewing, web surveys and the collection of ad-hoc client content, will help you to gain commercial knowledge. Great service delivery can be optimised using actionable information in the hands of people who can make things happen. Our own and highly acclaimed CustomServe insight platform puts client insight at the heart of every business decision you make. CustomServe has a suite of online analytics and dashboards that simplifies the representation of the information to provide feedback in formats optimised for different audiences within a firm. Let Acuigen help you Drive Good Business Going Forward.