With a recession now a reality - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.
7 Minute Read
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Chris Lang, Client Services Director from Acuigen hosted a well-attended webinar discussing how client feedback is changing during the COVID-19 emergency phase. Here we summarise the discussion points raised during the webinar.
3 Minute Read
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In this updated blog, we consider the issues associated with interviews during social distancing. In particular how to facilitate an in-person interview if the client and respondent are no longer able to be in the same room.
5 Minute Read
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Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.
4 Minute Read
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Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure? Our latest blog post reflects on this in the current COVID-19 environment.
5 Minute Read
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In this blog we consider the web survey and when it is appropriate to use.
3 Minute Read
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