Interviewer Support Hub
In our recent blog article “What's the best way to interview clients to get actionable client feedback?” we discussed the importance of having the capacity to integrate different interview methods (in-person and telephone interviews, or web surveys) into a successful client feedback programme.
7 Minute Read
The world is a complex place. To simplify navigating through it, we all make simplifying assumptions – many of them formed more or less subconsciously, and many without the benefit of deeper research or more rigorous thinking.
Client feedback initiatives are part art and part science. One can research and prepare for conducting interviews, but there’s no substitute for jumping in and engaging with participants.
Client Services Director
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