Professional services client experiences

Client feedback is essential for professional services firms wanting to make evidence based decisions.  Eversheds LLP is using the client feedback to:

• Evaluate how effectively the firm scopes work, communicates with clients and understands client objectives

• Customise and monitor service elements e.g. behavioural changes and business planning

• Access role and team specific information e.g. fee-earners, quality, and marketing

• Assess staff performance and make promotion decisions

• Benchmark against competitors and identify business development opportunities
  

Some of our professional services clients include:

• Addleshaw Goddard

• Bircham Dyson Bell

• BP Collins

• Eversheds

• Kester Cunningham John

• Rickerbys