Corporate client experiences

Successful customer satisfaction programmes exploit the objectivity and impartiality of a specialist external supplier; customers view independent facilitation as both impartial and as evidence of commitment to service improvement.

Benefits that our clients have found include:

• Greater understanding of what your customers want

• Highlighting areas of improvement e.g. customers perceive that your firm only offers a small selection of services

• Near real-time access to the results, so issues can be dealt with swiftly.

Acuigen offers a range of services for customer satisfaction programmes including design of the measurement system, questionnaire design, fieldwork, quality control, reporting and advice.

Some of our professional services clients include:

• Clinovia

• Combined Insurance of America

• Oki

• Tektronix

• Zurich