Eversheds LLP use of real-time client feedback
Eversheds LLP have published an interesting article in Legal Marketing, illustrating how they are using the real-time client feedback to drive improvements in client care.
The client feedback surveys have become an important aspect of Eversheds’ commitment to their clients. The feedback is provided to Eversheds via interactive real-time online reporting facilities, enabling rapid access to the results for dissemination around the firm. Eversheds have used what their clients say to them in every way they can to improve satisfaction scores and loyalty, grow their client base, improve productivity and profitability, adapt business processes and genuinely embed personalised client care at the centre of everything they do.
Author: Mark Brodaty, Eversheds LLP, published: August 2008, publication: Legal Marketing.
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